Air conditioner problem – desperate for assistance!!!

Hi there,


We have a portable Hisense air conditioner that is nearly six years old, and since the end of last Summer (2015), we noticed that the unit is no longer cooling the room as efficiently and not condensing any water into the collector. What could be the problem? Are the two problems related? Could it be the refrigerant needs to be replaced?


Thanks, and any help with this would be greatly appreciated!




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